RETURN & REFUND

Thank you for shopping with us. We hope you are delighted with your purchase. However, if you are not completely satisfied, you can return your item(s) within 14 days of delivery. Exchanges or returns can be initiated quickly and easily by contacting us at info@softsuzy.com.

RETURN PERIOD

You have 14 days from the date of delivery to return your handbag(s) without providing a reason. Please note that the return shipment must be sent back to us within these 14 days.

RETURN CONDITIONS

• All items must be returned in their original condition, unused, with protective packaging and tags intact, and suitable for resale.
• Items that show signs of wear, damage, or have missing accessories will not be accepted.
• Shipping costs are non-refundable.

RETURN COSTS

Return shipping costs are the customer’s responsibility and may vary depending on the courier and your location.

RETURN PROCESSING TIME

• If you request an exchange during the return process, we will begin processing it as soon as we receive your returned item. This ensures that exchanges are completed promptly.
• We aim to process returns within 10 working days after the item arrives at our warehouse. You can track your return shipment to confirm its delivery. Once processed, you will receive a confirmation message regarding your refund.
• Refunds may take up to 3 days to reflect in your account, depending on your bank.

We are committed to providing a smooth and hassle-free return process. For any questions or assistance, feel free to contact us at info@softsuzy.com.